~ 1 Minute ~ Customer Satisfaction Survey
  .
Introduction.
Purchasing is conducting a Customer Satisfaction Survey. This survey will be used only to help us determine better ways to meet customer needs. The answers you give will be completely confidential.


Customer Satisfaction Survey
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Please use your mouse to click  the circle(s) that best represent your answer.
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Purchasing-Related Questions
How would you rate our service on the following
characteristics?
Poor
Excellent             . 
N1/ N2/ N3/ N4/ N5/ N/A
1. Were you treated in a courteous manner by the Purchasing Staff?
 
2. Was your request processed accurately?
3. Was your request processed in a timely manner?
Amount 
 of Time
5 or
more 
days		 3 - 4
days		 2
days
1
day
.		 4
hours		 N/A
4. The Purchasing Team responds to your telephone calls within:
5. Purchasing responds to your e-mails within:
6. What type of goods or services did you request?
Poor
Excellent             . 
N1/ N2/ N3/ N4/ N5/ N/A
7. Please rate your overall satisfaction with the Purchasing Team for your recent procurement requests.
8. Please provide any additional comments you may have:
.
Procurement Card Questions
Poor
Excellent             . 
N1/ N2/ N3/ N4/ N5/ N/A
 
9. Were you treated in a courteous manner by Procurement Card staff?
 
10. Were your Procurement Card needs dealt with in a timely fashion? 
 

11. Was your issue related to:
  Declined Transaction
  Pick up a new or renewal card 
  Change in card information (office move, FOAPAL change etc.)
  Change in Coordinator
  Training
  Cancellation of card due to separation or card stolen
Other (Please describe)

12. Please tell us the method of communication you used:		   Phone
  e-mail
  Written request submitted by campus mail
13. Was your request processed in a timely manner?
Poor
Excellent             . 
N1/ N2/ N3/ N4/ N5/ N/A
14.  Additional Procurement Card comments or suggestions

** Optional **

As a reminder, this survey will be used only to help us determine better ways to meet customer needs. The answers you give will be completely confidential.  If you  complete any of the information below, it will help our department assess whether there are particular areas Purchasing needs to focus on.  However, if you prefer to remain partially or entirely anonymous, you may do so.  You may chose to provide information about your Department only  (partially anonymous), or you may leave all the fields blank.  Once you are done, please go to the bottom of the page and click on the submit button.

(Voluntary)
Type of Department
Academic
Administrative
Research
Other (Please Specify
Department  Name
Campus Address
Telephone 
Fax No
Department Contact
Current Position
Contact E-Mail
 

  Part 3  (Submit Form - Read Instructions Below)

Stop!!  You must use the Submit Request button to send electronically - 
Do not use your Enter Key!! 
If your Submission transfers successfully, you should receive a Confirmation 
Immediately 

or Mail To:
Wayne State University
attn:  Joan Gossman, Director
Purchasing Department
Suite 4200, AAB
5700 Cass Avenue
Detroit, MI   48202
or Fax To:
(313)  577-3747

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